En bref :
Join 200 cross-industry CX Professionals from across Europe including Vice Presidents, Directors and Heads for CX, UX, Digital, CS, Insights, Marketing and Strategy to benchmark case-studies and rapidly enhance your current customer experience delivery. Attend 40+ sessions, hear from 45 speakers, participate in 5 workshops, breakfast briefs and a site visit to get inspired by a guaranteed variety of opinion and practice. The event is guaranteed to sell out, so register now before spots fill up!
5 Reasons to Attend:
- No theory talk! CX Excellence World is all about sharing best practice, what works and what hasn't
- Expert and industry-led programme. Hear about real on-going projects from CX leaders in telecoms, retail, financial industry, automotive, travel and leisure, healthcare and much more
- Interactive and high energy learning environment. Unique session and learning formats include industry case studies, workshops, brainstorming session, dynamic panels and more
- Breadth of coverage. Equip yourself with the tools to deal with customer centric challenges, change management and continuous improvement
- 70% of attendees at decision maker level. Meet the people who have influence over the budgets and who have achieved real CX transformation.
Speakers: Luc Coussement Customer Experience & Service Design Director TUI Destination Services, Anna Cygnaeus Head of Customer Experience TeliaSonera, Jérà´me Goulard Vice President, b2b customer experience Orange Business Services, Andre Guyer Head Global Transformation Zurich Insurance Company Ltd
Category: Conferences | Business & Economics | Management | Call Centre & Customer Management
